Last updated: September 2026
At Carva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, place an order, contact us or otherwise interact with Carva.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
When you visit our website, make a purchase or interact with Carva, we may collect personal information including:
• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information
• Customer service communications
• IP address
• Browser and device information
• Website activity and interactions
• Marketing preferences
• Information collected through cookies and similar technologies
Payment information is processed securely by our payment providers. Carva does not directly store your complete payment card details when these are processed by third-party payment providers.
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfil your orders
• Process payments, refunds and returns
• Arrange shipping and delivery
• Provide order updates and tracking information
• Communicate with you regarding your purchases
• Provide customer support
• Maintain and improve our website and services
• Prevent fraud, misuse and security incidents
• Analyse website and store performance
• Personalise your shopping experience
• Send marketing communications where permitted
• Measure and improve our advertising
• Comply with applicable legal and regulatory requirements
3. SHOPIFY
Our online store is powered by Shopify.
Shopify processes certain personal information in order to provide the ecommerce services that allow us to operate our website and process orders.
Your information may therefore be processed by Shopify and its service providers in accordance with their privacy practices and applicable law.
4. PAYMENTS
Payments made through our website are processed by third-party payment providers.
These providers may collect and process information necessary to complete your transaction, prevent fraud and comply with applicable legal requirements.
Carva does not directly store complete credit or debit card details processed by these providers.
5. SHIPPING AND DELIVERY
To process and deliver your order, we may share necessary information with shipping companies, logistics providers, fulfilment partners and other service providers involved in fulfilling your purchase.
This information may include your:
• Name
• Delivery address
• Email address
• Phone number
• Relevant order information
We only provide information reasonably necessary for these services to be performed.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels and similar technologies to operate our store, remember your preferences, understand how visitors use our website and support our marketing activities.
These technologies may collect information including:
• IP address
• Device information
• Browser type
• Pages viewed
• Products viewed
• Shopping activity
• Referring websites
• Interactions with advertisements
Some cookies are necessary for our website to function. Others may be used for analytics, personalisation and advertising.
Where required, you may be given the ability to manage your cookie preferences.
7. ANALYTICS AND ADVERTISING
We may use third-party analytics and advertising services to understand how customers interact with our website and to measure and improve our marketing.
These services may include platforms such as Meta, Google, TikTok and other advertising or analytics providers.
These providers may use cookies, pixels and similar technologies to collect information about your interactions with our website.
Information collected by these providers is also subject to their respective privacy policies.
8. EMAIL AND SMS MARKETING
If you choose to subscribe to our marketing communications, we may use your contact information to send you:
• Product updates
• Special offers
• Promotions
• New product announcements
• Other Carva marketing communications
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
If SMS marketing is offered, instructions for opting out will be provided with the relevant messages.
Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to your orders, deliveries, returns or customer service requests.
9. HOW WE SHARE YOUR INFORMATION
We may share personal information with trusted third parties where necessary to operate Carva and provide our services.
These may include:
• Shopify
• Payment processors
• Shipping and logistics providers
• Fulfilment partners
• Email and communication providers
• Analytics providers
• Advertising platforms
• IT, hosting and security providers
• Professional advisers
• Government or regulatory authorities where legally required
We do not sell your personal information in the ordinary meaning of selling personal information for monetary compensation.
10. INTERNATIONAL DATA TRANSFERS
Some of the service providers we use may operate or store information outside the United Arab Emirates.
As a result, your personal information may be transferred to, processed or stored in other countries.
Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable data protection requirements.
11. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
• Fulfil orders
• Provide customer service
• Maintain appropriate business and accounting records
• Resolve disputes
• Prevent fraud
• Comply with applicable legal obligations
The amount of time information is retained may vary depending on the nature of the information and applicable legal requirements.
12. DATA SECURITY
We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. YOUR PRIVACY RIGHTS
Depending on applicable law and your location, you may have certain rights regarding your personal information.
These may include the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request information about how your personal information is processed
Certain rights may be subject to legal exceptions or limitations.
To submit a privacy request, please contact us using the details below. We may need to verify your identity before completing certain requests.
14. CHILDREN'S PRIVACY
Carva is not intended for children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe a child has improperly provided personal information to us, please contact us so that we can take appropriate action.
15. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
Carva is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, website or applicable legal requirements.
Any updated version will be published on this page together with a revised "Last updated" date.
17. CONTACT US
If you have any questions about this Privacy Policy, how we handle your personal information or would like to exercise your privacy rights, please contact us:
Carva
United Arab Emirates
Email: support@carva.ae