Last updated: September 2026
Welcome to Carva.
These Terms of Service govern your use of our website and your purchase of products from Carva. By visiting our website, placing an order or otherwise using our services, you agree to these Terms of Service.
Please read these terms carefully before using our website.
1. ABOUT CARVA
This website is operated by Carva.
Throughout the website, the terms "we", "us" and "our" refer to Carva.
Business information:
Legal company name: [INSERT LEGAL COMPANY NAME]
Registered address: [INSERT REGISTERED ADDRESS]
United Arab Emirates
Email: support@carva.ae
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
2. ELIGIBILITY
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement or that you have permission from a parent or legal guardian where required by applicable law.
You may not use our website or products for any unlawful or unauthorised purpose.
3. PRODUCTS
We make reasonable efforts to display our products, colours, dimensions, descriptions and other information as accurately as possible.
However, the appearance of colours may vary depending on your device, screen and display settings.
Minor variations in appearance, colour, texture or finish may occur where these are inherent to the materials or manufacturing process.
Product availability is subject to change without notice.
We reserve the right to modify or discontinue products at any time, subject to applicable law.
4. PRODUCT INFORMATION
We aim to ensure that product descriptions, specifications, images and other information on our website are accurate and up to date.
However, occasional errors or omissions may occur.
Where we identify a material error relating to a product you have ordered, we may contact you before fulfilling the order and provide appropriate options.
Customers should follow any care, cleaning and usage instructions supplied with the product or displayed on our website.
5. PRICES
Prices are displayed in:
[INSERT CURRENCY]
Unless otherwise stated, prices displayed on our website:
[INSERT WHETHER PRICES INCLUDE APPLICABLE VAT/TAX]
We reserve the right to change our prices at any time.
Any price change will not affect an order that has already been accepted, except where permitted or required by applicable law.
Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.
6. ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an automated confirmation email acknowledging that we have received your order.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
• Suspected fraud or unauthorised transactions
• Incorrect pricing or product information
• Product unavailability
• Payment issues
• Incorrect or incomplete customer information
• Orders that violate these Terms of Service
• Other circumstances where we are unable to fulfil the order
If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.
7. PAYMENT
You agree to provide current, complete and accurate payment and billing information when placing an order.
Available payment methods will be displayed at checkout.
Payments are processed through third-party payment providers. Your use of a particular payment method may also be subject to the terms and conditions of the relevant payment provider.
You are responsible for ensuring that you are authorised to use the payment method provided.
8. SHIPPING AND DELIVERY
We currently deliver within the United Arab Emirates.
Shipping costs, estimated delivery times and other delivery information are described in our Shipping Policy.
Delivery times are estimates unless explicitly stated otherwise.
Delays may occasionally occur due to courier operations, public holidays, weather, transportation disruptions, high order volumes or other circumstances outside our reasonable control.
Customers are responsible for providing accurate and complete delivery information.
Please refer to our Shipping Policy for further information.
9. RETURNS AND REFUNDS
Eligible purchases may be returned within 30 days of receiving your order, subject to the conditions described in our Refund Policy.
Please review our Refund Policy before initiating a return.
Nothing in these Terms of Service or our Refund Policy is intended to limit rights available to you under applicable consumer protection laws.
10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If you receive a damaged, defective or incorrect product, contact us as soon as possible at:
support@carva.ae
Please include your order number and appropriate photographs or other information showing the issue.
We will review the matter and provide an appropriate solution in accordance with our Refund Policy and applicable law.
11. PROMOTIONS AND DISCOUNT CODES
From time to time, Carva may offer discounts, promotional codes, bundles, gifts or other promotional offers.
Unless otherwise stated:
• Promotions cannot be combined with other offers
• Promotional codes must be applied before completing checkout
• Promotions may have specific eligibility requirements
• Promotions may be limited by time, product or availability
• Promotional discounts cannot normally be applied retrospectively
Additional terms may apply to individual promotions.
We reserve the right to modify or withdraw promotions where permitted by applicable law.
12. ACCURACY OF INFORMATION
We aim to provide accurate and current information on our website.
However, information may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping, availability or other matters.
Where permitted by applicable law, we may correct errors and update information when necessary.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
13. THIRD-PARTY SERVICES
Our website may use or integrate services provided by third parties, including:
• Shopify
• Payment providers
• Shipping and logistics providers
• Analytics providers
• Advertising platforms
• Email and communication services
• Other technology providers
Your use of certain third-party services may be subject to their own terms and privacy policies.
We are not responsible for third-party services except to the extent required by applicable law.
14. THIRD-PARTY LINKS
Our website may contain links to websites operated by third parties.
These links may be provided for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or terms.
You access third-party websites at your own discretion.
15. INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through the Carva website belongs to Carva or is used with appropriate permission.
This includes, where applicable:
• Carva branding
• Logos
• Product photography
• Graphics
• Website design
• Written content
• Product descriptions
• Videos
• Illustrations
• Other original materials
You may not reproduce, distribute, modify, publish, commercially exploit or otherwise use our intellectual property without prior written permission, except where permitted by law.
16. CUSTOMER REVIEWS AND USER CONTENT
If you submit a review, photograph, comment, testimonial or other content to Carva, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, misleading, abusive, defamatory, infringing or otherwise inappropriate.
Where permitted by applicable law, by submitting content to us for publication, you grant Carva permission to use, reproduce and display that content in connection with our website, products and marketing.
We reserve the right to remove user-submitted content where reasonably appropriate.
17. PROHIBITED USE
You may not use our website:
• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malicious software or harmful code
• To interfere with the security or operation of our website
• To attempt unauthorised access to our systems
• To collect information about other users without authorisation
• To submit false or misleading information
• To engage in abusive or harmful activity
We may restrict access to our services where these terms are violated.
18. PERSONAL INFORMATION
Our collection and use of personal information is described in our Privacy Policy.
By using our website, you acknowledge that your information may be processed as described in that policy and in accordance with applicable law.
19. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly.
However, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.
20. DISCLAIMER
We make reasonable efforts to ensure that information provided through our website is accurate and that our products conform to their descriptions.
Except for guarantees, warranties or rights that cannot legally be excluded, the website and its content are provided on an "as available" basis.
Nothing in these Terms of Service excludes or limits any mandatory rights or protections available to consumers under applicable law.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Carva will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
Your statutory consumer rights remain unaffected.
22. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting directly from your unlawful use of our website or material breach of these Terms of Service.
This provision does not limit any mandatory consumer rights.
23. SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
24. WAIVER
If we do not immediately enforce a provision of these Terms of Service, this does not mean that we waive our right to enforce it later.
25. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or applicable legal requirements.
The latest version will be published on this page together with an updated "Last updated" date.
Where required by applicable law, material changes will be communicated appropriately.
26. GOVERNING LAW
These Terms of Service are governed by the applicable laws of:
[INSERT JURISDICTION]
Nothing in this section limits any mandatory consumer rights or protections that apply to you under applicable law.
27. CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Carva
Legal company name: [INSERT LEGAL COMPANY NAME]
United Arab Emirates
Email: support@carva.ae