Last updated: September 2026
Thank you for shopping with Carva. This Shipping Policy explains how we process and deliver orders placed through our website.
1. WHERE WE DELIVER
Carva currently delivers to addresses within the United Arab Emirates.
If you have questions about whether we can deliver to your location, please contact us at support@carva.ae before placing your order.
2. ORDER PROCESSING
Orders are typically processed within:
[INSERT PROCESSING TIME]
Orders placed on weekends or public holidays may be processed on the next business day.
During busy periods, promotions, product launches or public holidays, processing may take slightly longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
3. DELIVERY TIMES
Estimated delivery time within the UAE:
[INSERT ESTIMATED DELIVERY TIME]
Delivery times are estimates and may vary depending on your location, order volume, courier availability and circumstances outside our control.
We will always do our best to get your Carva order to you as quickly as possible.
4. SHIPPING COSTS
Standard shipping:
[INSERT SHIPPING COST]
Free shipping:
[INSERT FREE SHIPPING THRESHOLD OR CONDITIONS]
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
5. ORDER TRACKING
Once your order has been dispatched, you will receive tracking information where available.
Please allow some time for tracking information to become active after your order has been handed over to the delivery provider.
If you have not received tracking information or have questions about your delivery, please contact us at support@carva.ae with your order number.
6. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please make sure your:
• Full name is correct
• Delivery address is complete
• Phone number is correct
• Apartment, villa or building details are included where applicable
If you notice an error in your delivery information after placing your order, please contact us as soon as possible at support@carva.ae.
We cannot guarantee that delivery information can be changed once an order has been processed or dispatched.
7. FAILED DELIVERY ATTEMPTS
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect or the courier is unable to reach the recipient, the delivery provider may attempt redelivery or contact you directly.
Additional delivery charges may apply where an order needs to be shipped again due to incorrect or incomplete information provided at checkout.
8. DELAYED ORDERS
While we aim to deliver orders within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
• Courier delays
• High order volumes
• Public holidays
• Severe weather
• Transportation disruptions
• Incorrect or incomplete delivery information
• Other unexpected logistical issues
If your order is significantly delayed, please contact us at support@carva.ae and we will assist you.
9. LOST ORDERS
If you believe your order has been lost in transit, please contact us at support@carva.ae with your order number.
We will investigate the shipment with the relevant delivery provider and work with you to find an appropriate solution.
Please note that an order being delayed does not necessarily mean that it has been lost.
10. ORDERS MARKED AS DELIVERED
If your tracking information shows that your order has been delivered but you cannot locate it, please first check:
• Around your delivery location
• With other members of your household
• With building reception or security, where applicable
• Any designated safe delivery location
If you are still unable to locate your order, please contact us at support@carva.ae as soon as possible.
We will assist you in investigating the delivery with the courier.
11. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible at support@carva.ae.
Please provide:
• Your order number
• Photos of the damaged packaging
• Photos of the affected product
• A brief description of the issue
We will review the issue and provide an appropriate solution in accordance with our Refund Policy.
12. INTERNATIONAL SHIPPING
Carva currently:
[INSERT INTERNATIONAL SHIPPING INFORMATION]
If international shipping is introduced in the future, additional shipping charges, customs duties, taxes or import fees may apply depending on the destination.
13. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our delivery services, shipping partners, pricing or business operations.
The latest version will always be available on our website.
14. CONTACT US
If you have any questions about shipping, tracking or your delivery, please contact:
Carva
United Arab Emirates
Email: support@carva.ae
Please include your order number when contacting us about an existing order.